Privacy Policy
Effective Date: August , 2026
Oak City Physical Therapy, LLC respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you visit our website.
This policy applies to information collected through the Oak City Physical Therapy website. It does not replace our HIPAA Notice of Privacy Practices, which describes how we use and disclose protected health information in connection with providing healthcare services.
Information You Provide to Us
You may voluntarily provide information when you:
Email us
Call the clinic
Submit a general website contact form, if one is made available
Follow a link to request or schedule an appointment
Communicate with us through another feature on the website
Information you provide may include your name, email address, telephone number, preferred method of contact, and the content of your message.
Please do not submit detailed medical information, insurance information, Social Security numbers, payment information, or other sensitive health information through a general website contact form or ordinary email.
For scheduling and patient-specific communication, please use our secure scheduling portal or contact the clinic directly.
Scheduling and Patient Portals
Our scheduling buttons may direct you to a scheduling or patient portal provided by SPRY or another healthcare technology service.
When you leave our website and use that service, the information you provide is handled according to the privacy, security, and terms of that service. Oak City Physical Therapy may receive information you submit through the scheduling platform as necessary to respond to your request and provide services.
Information Collected Automatically
When you visit the website, Squarespace and related service providers may automatically collect information such as:
Internet Protocol address
Browser and device information
Approximate geographic location
Pages viewed
Time spent on the website
Referring website or search source
Date and time of the visit
Interactions with website features
Squarespace uses analytics and performance cookies to provide website analytics such as visitor counts, traffic sources, and website activity.
Cookies and Similar Technologies
Cookies are small files stored on your device that help websites function, remember preferences, and understand how visitors use the site.
Our website may use:
Necessary cookies required for basic website operation and security
Functional cookies that support website features
Analytics and performance cookies that help us understand website usage
Third-party cookies associated with embedded services or integrations
You may be able to accept, decline, or manage nonessential cookies through the cookie banner displayed on the website. Squarespace allows website owners to provide “Decline All” and “Manage Cookies” options.
You may also control cookies through your browser settings. Disabling certain cookies may affect how the website functions.
How We Use Information
We may use website information to:
Respond to questions and requests
Help visitors schedule appointments
Provide information about our services
Operate, maintain, and improve the website
Understand how visitors find and use the website
Protect the website from fraud, abuse, and security threats
Comply with legal and regulatory obligations
Maintain business and administrative records
We do not use general website forms as a substitute for clinical evaluation or emergency communication.
How We Share Information
We may share information with service providers that assist us with website hosting, scheduling, communications, analytics, security, or business operations.
These may include:
Squarespace
SPRY or another scheduling or patient-portal provider
Email and communications providers
Website analytics providers
Information technology and security providers
Professional advisers when reasonably necessary
We may also disclose information when required by law, court order, subpoena, regulatory request, or when reasonably necessary to protect the rights, safety, or property of Oak City Physical Therapy, our patients, website visitors, or others.
We do not sell personal information to advertisers.
Third-Party Services and Links
Our website may contain links to or embedded content from third parties, including:
SPRY or another scheduling portal
Google Maps
Social media platforms
External educational resources
Insurance or healthcare resources
Third-party services may collect information when you interact with them. For example, embedded maps or videos may transmit visitor information to the service providing the content.
Oak City Physical Therapy does not control the privacy practices of third-party websites. Review their privacy policies before submitting information.
Website Forms and Email Are Not for Emergencies
Do not use the website, email, or a general contact form for emergencies or urgent medical concerns.
Call 911 or go to the nearest emergency department when immediate medical assistance is needed.
Messages submitted through the website or email may not be reviewed immediately.
Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect information collected through the website.
However, no website, email service, or internet transmission can be guaranteed to be completely secure. Do not send sensitive medical or financial information through ordinary email or an unsecured website form.
Children’s Privacy
This website is intended for a general audience and is not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 through the website without authorization from a parent or legal guardian.
Your Privacy Choices
Depending on the features enabled on the website, you may be able to:
Decline nonessential cookies
Manage cookie preferences
Disable cookies through your browser
Choose not to submit information through a form
Contact us to ask about information you previously submitted through the website
Requests may be subject to legal, regulatory, security, and record-retention requirements.
Changes to This Policy
We may update this Privacy Policy as our website, services, technology, or legal obligations change.
The revised policy will be posted on this page with an updated effective date.
Contact Us
Questions about this Website Privacy Policy may be directed to:
Oak City Physical Therapy Privacy Team
5711 Six Forks Road, Suite 102
Raleigh, NC 27609
Phone: (919) 283-6255
Email:info@oakcitypt.com